Merchel Stolarka online shop — terms and conditions
Version 1.1 · in force from 12 August 2026 (1.0 — from 4 August 2026; change: electronic payments via the Stripe payment operator)
Governing language. These terms are a translation of the Polish original. In the event of any discrepancy between the language versions, the Polish version prevails. The contract of sale is concluded under Polish law.
§ 1. Who runs the shop
The online shop at merchelstolarka.pl is operated by:
Merchel Stolarka Arkadiusz Merchel
ul. Chmieleńska 21A, 83-300 Łapalice, Poland
VAT ID PL5891129866 · REGON 220966420
email: kontakt@merchelstolarka.pl
phone: +48 604 605 976
The Seller is a registered VAT payer.
§ 2. What the shop sells
The shop sells wooden sauna accessories made in the Seller's workshop. Products are made from solid timber; given the natural character of the material, grain pattern, shade and small differences in figure are a property of the product, not a defect.
Product photographs show the actual item. On-screen colour may differ from reality depending on display settings.
§ 3. Who may buy
An order may be placed by an adult with full legal capacity, and by a business. Provisions concerning consumers apply accordingly to a sole trader benefiting from consumer protection under art. 385(5) of the Polish Civil Code.
No account is required to place an order.
§ 4. How to place an order
You place an order directly on the product page using the "Buy now" button, which takes you to a payment page run by the payment operator.
- On the payment page you choose the quantity and provide the delivery address, your e-mail address and a phone number for the courier.
- You accept these terms and the returns policy — this is a condition of placing an order, confirmed before payment.
- You pay for the order using one of the available payment methods.
- The operator e-mails you a payment confirmation and the Seller proceeds with the order.
The contract of sale is concluded the moment the order is successfully paid.
You can also place an order through the form on the website (scope "Shop order"), by e-mail to kontakt@merchelstolarka.pl, or via WhatsApp at +48 604 605 976 — the Seller then replies with a confirmation stating the total due and the bank details, and the contract is concluded when you confirm that order, by replying to the Seller's message or by paying it.
§ 5. Prices and payment
All prices shown in the shop are gross prices and include VAT at 23%. The price does not include delivery, which is shown before you place the order.
Online payments are handled by the payment operator Stripe (Stripe Payments Europe, Ltd.). Available methods: payment card, BLIK, Przelewy24, Apple Pay, Google Pay. Card details are provided only to the payment operator — the Seller has no access to them and does not store them.
For orders placed through the form, by e-mail or via WhatsApp, payment by bank transfer to the Seller's account given in the order confirmation is available.
Orders are fulfilled once paid — for online payments from the operator's payment confirmation, for bank transfers once the payment has been credited.
An invoice is issued on request — say so in your order and provide your VAT ID.
§ 6. Delivery
Shipping is available within the territory of the Republic of Poland only.
Delivery cost: PLN 19 per order, regardless of the number of products.
Orders are dispatched within 5 working days of payment being credited. Where a product is temporarily out of stock and made to order, the lead time is stated in the order confirmation.
The Seller notifies you by email when the parcel is dispatched.
§ 7. Right of withdrawal
If you are a consumer, you may withdraw from the contract within 14 days of the day on which you took possession of the product, without giving a reason.
To withdraw, send a statement to kontakt@merchelstolarka.pl or use the form on the website. You may use the model form annexed to the Polish Consumer Rights Act, but this is not required.
You return the product at your own cost to the Seller's address within 14 days of making the statement. The Seller refunds the payment received, including the cost of the cheapest delivery offered, within 14 days of receiving the statement — and may withhold the refund until the product is received.
The right of withdrawal does not apply to a product made to the consumer's specification or clearly personalised — art. 38(3) of the Consumer Rights Act. This applies to personalised products, for example a sign with custom lettering. For such products, the absence of the right of withdrawal is stated in the description before purchase.
§ 8. Complaints
The Seller is liable for the conformity of the product with the contract on the terms set out in the Consumer Rights Act.
Send complaints to kontakt@merchelstolarka.pl. Describe the non-conformity and attach photographs. The Seller considers a complaint within 14 days of receiving it.
Under a complaint you may request repair or replacement. If repair or replacement is impossible or would involve excessive cost, you may request a price reduction or withdraw from the contract.
§ 9. Natural properties of timber
The following are not defects and are not grounds for complaint:
- differences in grain pattern and shade between pieces,
- natural knots and discolouration characteristic of the species,
- a slight change of shade under light during use,
- dimensional deviations of up to 2 mm on hand-made elements.
These properties follow from the use of solid timber and are described with the products.
§ 10. Out-of-court dispute resolution
A consumer may use out-of-court complaint and redress procedures, including mediation at the regional inspectorates of the Trade Inspection and the assistance of the district consumer ombudsman.
European Commission ODR platform: ec.europa.eu/consumers/odr
Using these routes is voluntary and requires the consent of both parties.
§ 11. Personal data
Data processing is described in the Privacy policy available on the shop website.
§ 12. Changes to the terms
The Seller may change these terms for important reasons, in particular a change of law or of the scope of services provided. Orders placed before a change are governed by the terms in force at the time the order was placed.
The Seller announces any change on the shop website 14 days in advance.
§ 13. Final provisions
Matters not regulated here are governed by Polish law, in particular the Civil Code and the Consumer Rights Act.
These terms are available free of charge on the shop website in a form allowing them to be downloaded, saved and printed.